Privacy Policy

Welcome to Travels Mates Kolkata. We value your trust and take your privacy seriously. This document explains what information we gather when you interact with us, why we need it, and how we keep it safe.

Travels Mates Kolkata is a Government registered travel agency committed to delivering stress-free and enjoyable travel experiences. When you share your details with us, we treat them with care and respect.

What Information Do We Collect?

When You Book a Trip:

• Your full name, contact number, and email
• Travel dates, destination preferences, and group size
• Identity documents like Aadhaar or passport (for permits and bookings)
• Any special requests (dietary needs, accessibility requirements, etc.)

When You Browse Our Website:

• Your device type and browser information
• Pages you visit and how long you stay
• General location based on IP address

Why Do We Need This Information?

We collect your details to:

• Organize your bookings—hotels, cabs, permits, and tickets
• Send you trip confirmations and important travel updates
• Apply for entry permits where required (like Nathula Pass)
• Handle payments securely through trusted gateways
• Answer your queries and provide support before, during, and after your trip
• Occasionally share travel deals or new packages (only if you agree to receive them)

Who Do We Share Your Information With?

We never sell your personal details. However, we do share them with:

• Hotels and Transport Partners: To confirm your reservations
• Government Offices: For permit processing and travel authorizations
• Payment Platforms: To process your transactions safely
• Legal Authorities: Only if required by law

Everyone we work with is carefully chosen and expected to handle your information responsibly.

How Do We Keep Your Information Safe?

We take practical steps to protect your data from unauthorized access or misuse:

• Our website uses encrypted connections (SSL/HTTPS) when you submit forms or make payments
• Only authorized team members can access customer information
• We regularly review our security practices

That said, no online system is completely foolproof. While we do our best to safeguard your data, we can't guarantee 100% protection.

Do We Use Cookies?

Yes, like most websites. Cookies are tiny files that help us remember your preferences and understand how visitors use our site. They make your browsing smoother and help us improve our services.

You can turn off cookies in your browser settings, but some features of our website may not work properly if you do.

What Control Do You Have?

You can:

• Ask us to show you what information we have about you
• Request corrections if something is outdated or wrong
• Tell us to delete your data (unless we need it for legal reasons)
• Unsubscribe from promotional emails anytime

Just reach out to us—our contact details are at the bottom of this page.

Links to Other Websites

Our website might link to external sites—like hotel booking platforms or payment gateways. We don't control those websites and aren't responsible for how they handle your information. Please check their privacy policies before sharing your details.

How Long Do We Keep Your Information?

We keep your data only as long as we need it—to complete your bookings, provide support, or meet legal requirements. Once it's no longer necessary, we delete or anonymize it.

Travelers Under 18

Our services are meant for adults. If you're booking for a minor, you should be their parent or guardian and have the right to share their information with us.

Changes to This Policy

We may update this policy from time to time as our services evolve or laws change. When we do, we'll update the "Last Updated" date at the top. We recommend checking this page occasionally to stay informed.

Questions or Concerns?

If anything about this policy is unclear, or if you'd like to exercise your rights, we're here to help.